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Security

Your data stays in Europe.

SampleSync is built for procurement-sensitive environments. Here is what we store, where we store it, and how we protect it.

Data storage

Location: All data is stored on Hetzner servers in Germany (EU). No data is transferred outside the European Economic Area.

What is stored: Material metadata (name, specs, files), scan events (timestamp, approximate location, device type), and account information for registered users.

What is not stored: We do not store payment card data. We do not build advertising profiles. We do not sell data to third parties.

Encryption

In transit: All connections use TLS 1.2 or higher. HTTPS is enforced on every route.

At rest: Database volumes are encrypted at rest using AES-256 via Hetzner's managed infrastructure.

Secrets: Application secrets and API keys are stored as environment variables, never committed to source control.

GDPR

Lawful basis for scan logging: Legitimate interest of the data controller (the material producer) to understand how their samples are being used.

Lawful basis for account data: Consent โ€” users explicitly register to unlock a material passport.

Data subject rights: Users can request access, correction, or deletion of their data by emailing [email protected]. Requests are handled within 30 days.

DPA: A Data Processing Agreement is available on request for enterprise customers. Email [email protected] to request one.

Subprocessors

ServicePurposeLocation
HetznerHosting and databaseGermany (EU)
Cloudflare R2File storage (sample assets)EU
PostHogProduct analyticsEU (eu.posthog.com)
SentryError monitoringEU

Vulnerability disclosure

If you discover a security issue, please report it responsibly to [email protected]. We aim to acknowledge reports within 48 hours and resolve confirmed issues within 30 days.

Questions about how your data is handled? Get in touch or email [email protected].

Last updated: 24 May 2026